Shipping policy
Last updated: 12 September 2026
Where we ship from
Every order leaves our Beşiktaş location in Istanbul. Each piece is inspected, measured and photographed before it is packed, so dispatch is never instant — it is deliberate.
When it leaves
Orders are dispatched within two business days. Orders placed on Friday after midday, at the weekend, or on a public holiday go out on the next business day. Auction lots are dispatched within two business days of cleared payment.
Rates and times
| Destination | Service | Cost | Typical time |
|---|---|---|---|
| Türkiye | Standard | ₺300 | 2–4 business days |
| Türkiye | Express | ₺699 | 1–2 business days |
| International | Tracked | ₺920 | 5–12 business days |
Delivery times are the carrier's estimates, not guarantees. Customs inspection, weather and local backlogs can add days, and none of these are within our control.
Countries we ship to
We ship internationally to Austria, Australia, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States.
If your country is not listed, write to us before ordering. We can often arrange it.
Customs, duties and taxes
Prices on this site include Turkish VAT. For deliveries outside Türkiye, any import duty, tax or customs handling fee charged on arrival is the buyer's responsibility and is collected by the carrier or customs authority, not by us.
We declare the full value paid on every shipment. We do not mark parcels as gifts or understate their value; doing so is fraud and voids your insurance if the parcel is lost.
Tracking
A tracking number is emailed the moment your parcel is handed to the carrier. You can also follow it from your account, or on the order tracking page using your order number and the email address you used at checkout.
If a parcel goes missing or arrives damaged
Tell us within 7 days of the expected delivery date. We open the claim with the carrier and keep you informed. If a parcel is confirmed lost, we refund in full — we do not ask you to pursue the carrier yourself.
If a parcel arrives visibly damaged, photograph it before opening and send us the images. That single step is usually what decides a carrier claim.
Addresses
We send to the address you enter at checkout. Check it before you confirm; once a parcel is with the carrier we cannot redirect it. If an order is returned to us because the address was wrong or nobody collected it, we refund the piece but not the shipping.
Getting in touch
Reload Archive
Beşiktaş, 34357 İstanbul, Türkiye
info@reloadarchive.com
